Medical Collections
Medical Collections Notification
Department of Tax and Collections is excited to announce the migration to the new collection system called Impact. Effective October 31st, the first wave of accounts for medical collections were migrated. As a result, your account number may have changed. Please contact (408) 326-1002 for assistance.
Pay by Phone
Call 1-877-729-4773 toll-free to use our Interactive Voice Response (IVR) system to pay using Visa, American Express, Discover, MasterCard, or eCheck (Electronic Funds Transfer) from your checking account.
Fax Number
Our Fax Number is 408-287-6515.
Contact Your Collections Officer
To contact your Revenue Collections Officer, use the phone number listed by your last name:
| Last Name | Telephone Number |
| A – Cal | 408-326-1035 |
| Cam - Espinol | 408-326-1023 |
| Espinom - Hernandez | 408-326-1032 |
| Hernandeza - Madir | 408-326-1024 |
| Madis - Olaf | 408-454-3036 |
| Olag - Rok | 408-326-1056 |
| Rol - T | 408-326-1030 |
| U - Villan | 408-326-1022 |
| Villao - W | 408-326-1029 |
| X -Zamo & Zamp- Zz | 408-326-1031 |
If you can't reach your account representative, call (408) 326-1002 and ask to speak with your account representative’s supervisor.
DTAC sends out billing statements twice a month. Over 25,000 bills are mailed at each monthly cycle. Unfortunately, DTAC staff cannot respond immediately to all callers during these peak billing periods. When the telephones get busy, calls are routed to the department's voice mail system. The department's goal is return all calls within two business days.
Information for County of Santa Clara Retiree Accounts can be found at Legal and General Collections.